What are the delivery charges?

Delivery charge varies depending on the location of the Customer.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that us or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

Vertex Plaseco Enterprises generally ship the items within 5-7 business days. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

• Product's availability with the Vertex Plaseco Enterprises.
• The destination to which you want the order shipped to.

Are there any hidden costs (sales tax, octroi etc) on items sold by Vertex Plaseco Enterprises?

There are NO hidden charges when you make a purchase on Vertex Plaseco Enterprises. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.

Why does the estimated delivery time vary for each product?

You have probably noticed varying estimated delivery times of the product you are interested in. Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver in your location.

Vertex Plaseco Enterprises does not/cannot ship to my area. Why?

The pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

• Legal restrictions, if any, in shipping particular products to your location.
• The availability of reliable courier partners in your location.

Why is the COD option not offered in my location?

Vertex Plaseco Enterprises does not offer COD to any locations in the country.

I need to return an item, how do I arrange for a pick-up?

Returns are not available at Vertex Plaseco Enterprises. Only exchanges and Order Cancellation is possible. Contact Us to check the eligibility of the return and initiate a return. You will receive a call explaining the process, once you have initiated a return. Vertex Plaseco Enterprises will facilitate the pick-up of the item or may instruct the Customer to facilitate the return of products from their end. Replacement will be facilitated only once we receive the earlier shipped product in unused condition. In some cases, as decided by Vertex Plaseco Enterprise, the cost of return will have to be borne by the Customer.

Does Vertex Plaseco Enterprises deliver internationally?

As of now, Vertex Plaseco Enterprises doesn't deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.

Does Vertex Plaseco Enterprises offer Collection / Pick-Up?

Collection is available from our location in Bhiwandi. When placing an order on our website there is an option on the final stage of the checkout for Collection / Pick-Up. Once your order is ready for collection you will be notified via contact details furnished.